Refund & Exchange Policy
At Suti, we want you to shop with confidence. If you need to return or exchange a product, please review the eligibility criteria and process below.
1. Eligibility for Return & Exchange
You can raise a return or exchange request within *7 days of delivery*.
To be eligible, the product must be:
* Unused, unwashed, and undamaged.
* Returned with its original tags, labels, and packaging intact.
* Free from any smell of perfume, deodorant, or detergent.
*Important Things to Keep in Mind:*
* Store credits can only be used on our Website and will not work in Retail Stores.
* Return or exchange is allowed only once per order.
* Please take a quick picture of the product before handing it over to the pickup partner.
* If the wrong product is handed over, the return or exchange cannot be accepted, and Suti will not be responsible for the same.
* Returns and exchanges are currently available only for orders delivered within India.
2. Products Not Eligible for Return or Exchange
The following products are strictly *final sale* and *NOT eligible for return or exchange*:
* *Products purchased under Sale or Special Offers.*
* *Products from the Anagh Collection.*
* Orders placed using store credit, as the credit has already been used against an earlier return or exchange.
3. How Your Refund Reaches You (Store Credits Only)
*All approved refunds are issued exclusively in the form of Suti Store Credit, regardless of whether your order was Prepaid or Cash on Delivery (COD).*
We do not provide monetary refunds to bank accounts, credit/debit cards, UPI, or any other original payment methods.
* Store credit is valid for *one year* from the date of issue.
* Store credit can be used to purchase any eligible product available on our website.
* Approved refunds are credited within *7–10 business days* after the returned product reaches us and successfully passes our quality check.
4. Reverse Pickup & Logistics Charge
A reverse pickup and logistics charge of *₹150* applies to:
* Change-of-mind returns
* Size exchanges
This charge covers the cost of collecting the product and is either:
* Deducted from your refund (Store Credit) amount, or
* Adjusted/collected at the time of exchange.
For pin codes where reverse pickup is unavailable, we will provide a return address for self-shipping. In such cases, the return shipping cost is borne by the customer.
5. How Exchanges Work
Need a different size? We’re happy to help, subject to availability (excluding Sale items and the Anagh Collection).
* Exchanges are available only for a *different size of the exact same product*.
* Each order can be exchanged only once.
* The product must meet all standard eligibility criteria (unused, unwashed, tags intact).
Process:
1. Submit your request and follow the pickup or self-shipping instructions shared by our team.
2. Once the original product reaches us and passes our quality check, the replacement size will be dispatched within *3–5 business days*.
3. If your requested size is unavailable, our team will assist you with store credit or an alternative option.
6. Before You Hand Over Your Parcel
Every returned or exchanged product undergoes a quality check upon arrival. Products failing to meet eligibility conditions will be rejected and sent back.
Before sealing your parcel, please ensure:
* You are returning the correct product.
* The product is properly packed with all original tags and packaging intact.
Note: Suti cannot be held responsible if an incorrect item is handed over to the delivery partner.
7. Contact Us
If you have any questions regarding returns, refunds, or exchanges, our Customer Support team will be happy to assist you.
Email:
support@sutionline.com
nikhil.jain@wingslifestyle.com
WhatsApp:
+91-7230004341
Phone:
+91 8433562869
+91 9773383750
Customer Support Hours:
Monday to Friday, 10:00 AM – 6:00 PM
