Refund & Exchange Policy

Returns:

  1. Eligibility:
    • Items must be unused, unwashed, and in original condition with all tags attached.
    • Returns must be initiated within 2 days of delivery.
    • If the delivered item(s) is found damaged/missing or has any manufacturing defects, then please inform Customer Care or e-mail us within 48 hours of delivery.
  2. Process:
    • Contact us at returns@sutionline.com to initiate a return.
    • Once approved, our delivery agents will pick up the item back.
  1. We do not accept exchanges or returns for the following items:
  • Home & Decor
  • Jewellery
  • Customized Products

Refunds:

  1. Eligibility:
    • Refunds are processed for eligible returns once the item is received and inspected.
    • Any product purchased under any offer or sale is not refundable/returnable; it can only be exchanged, and shipping charges will be paid by the customer only.
    • If the customer has self-shipped the item(s) and the package is lost in transit, no refund will be applicable.
  2. Process:
    • Approved refunds will be processed within 7-10 business days to the original payment method. In the case of COD payment mode, you will have to provide us with your bank account details through mail at returns@sutionline.com so that we can verify and initiate the refund.
    • Shipping charges, if any, are non-refundable.

Exchanges:

  1. Eligibility:
    • Items can be exchanged for a different size or color, subject to availability.
    • Some of the pin codes are not feasible for reverse pick up, in such cases, the customer will need to return the item(s) back to us. The reverse shipping address will remain the same as per the original invoice.
    • Only size exchanges are applicable, provided that the products are unused and undamaged, with product tags intact, in their original packaging, and reported within 2 days of delivery for the order within India. 
    • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
  2. Process:
    • Contact us at returns@sutionline.com to request an exchange.
    • Follow the return process and place a new order for the desired item.
    • Shipping charges for the exchanged product order will be borne by the customer.

Non-Exchangable Items:

  • Customized products, sale items, products purchased under any offer, and gift cards are non-returnable.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at support@sutionline.com with photographic or video evidence. We will process a replacement or refund according to your preference.

Shipping Costs:

  • Return shipping costs are the brand's responsibility for the customer only if the order average value is above 2999 INR and the item received is not damaged or defective.
  • For order values below 2999 INR, the customer will have to bear the shipping costs for the returns.

Contact Us:

  • For any return, refund, or exchange inquiries, please contact our customer support team at support@sutionline.com.
  • Whatsapp us at +91-7230004341 or call us at +91-8905997435 during office hours, i.e., 9:30 am to 6:30 pm.

Note:

  • This policy is subject to change without prior notice. Please review our policy periodically for any updates.

By shopping with Suti, you agree to our return, refund, and exchange policy. Thank you for choosing Suti.