Refund & Exchange Policy

At Suti, we want you to shop with confidence. If you need to return or exchange a product, please review the eligibility criteria and process below.

1. Eligibility for Return & Exchange

You can raise a return or exchange request within 7 days of delivery.

To be eligible, the product must be:

  • Unused, unwashed, and undamaged.

  • Returned with its original tags, labels, and packaging intact.

  • Free from any smell of perfume, deodorant, or detergent.

Important Things to Keep in Mind

  • Store credits can only be used on Website and will not work on Retail Store

  • Return or exchange is allowed only once per order.

  • Please take a quick picture of the product before handing it over to the pickup partner.

  • If the wrong product is handed over, the return or exchange cannot be accepted, and Suti will not be responsible for the same.

  • Returns and exchanges are currently available only for orders delivered within India.

2. Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange due to practical considerations:

  • Orders placed using store credit, as the credit has already been used against an earlier return or exchange.

3. Sale & Offer Items

If you purchased a product during a sale or under a special offer, the following terms apply:

Returns

The item may be returned, and the refund will be issued as Suti Store Credit, valid for one year.

The refund amount will be calculated based on the actual price paid, and not the MRP.

Exchanges

You may exchange the product for a different size, subject to availability.

If the product's current price has increased since your purchase—for example, because an offer has ended—you will need to pay the difference between the original purchase price and the current selling price.

4. Reverse Pickup & Logistics Charge

A reverse pickup and logistics charge of ₹150 applies to:

  • Change-of-mind returns

  • Size exchanges

This charge covers the cost of collecting the product and is:

  • Deducted from your refund amount, or

  • Adjusted at the time of exchange.

For certain pin codes where reverse pickup is unavailable, we will provide a return address for self-shipping. In such cases, the return shipping cost will be borne by the customer.

5. How Your Refund Reaches You

All refunds issued by Suti are provided as Suti Store Credit, regardless of whether the order was prepaid or placed through Cash on Delivery (COD).

We do not issue refunds directly to bank accounts, credit cards, debit cards, or other original payment methods.

  • Store credit is valid for one year from the date of issue.

  • Store credit can be used to purchase any product available on our website.

  • For sale and offer items, the credit amount is calculated based on the actual price paid, not the MRP.

  • Approved refunds are credited within 7–10 business days after the returned product reaches us and successfully passes our quality check.

6. How Exchanges Work

Need a different size? We’re happy to help, subject to availability.

  • Exchanges are available only for a different size of the same product.

  • Each order can be exchanged only once.

  • The product must be unused, unwashed, undamaged, with tags intact, and in its original packaging.

Once your exchange request is approved:

  1. Follow the pickup or self-shipping instructions shared by our team.

  2. The original product will be collected or received by us.

  3. After the product passes our quality check, the replacement size will be dispatched.

  4. The new size is usually dispatched within 3–5 business days after receipt and approval.

If your requested size is unavailable, our team will contact you to help find the best possible alternative.

7. Before You Hand Over Your Parcel

Every returned or exchanged product undergoes a quality check once it reaches us.

Products that do not meet the eligibility conditions mentioned above may be rejected.

Before handing over your parcel, please ensure that:

  • You are returning the correct product.

  • The product is properly packed.

  • All original tags and packaging are intact.

Please double-check the product before sealing the parcel. Suti cannot be held responsible if an incorrect item is handed over to the delivery partner.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, our Customer Support team will be happy to assist you.

Email:
support@sutionline.com
nikhil.jain@wingslifestyle.com

WhatsApp:
+91-7230004341

Phone:
+91-8905997435

Customer Support Hours:
Monday to Friday, 10:00 AM – 6:00 PM