Order Policy

The following guidelines govern the ordering process at Suti, ensuring a seamless and transparent shopping experience. These directives are binding for both our valued customers and our company.

Placing an Order:

To place an order with Suti:

  • Access our website and log in to your account.
  • Select the desired items and add them to your shopping cart.
  • Review your order, ensuring product details, quantities, and prices are correct before proceeding to checkout.
  • Complete the checkout process by providing accurate shipping and billing information.

Any deviation from these procedures may result in delays or complications in the order fulfillment process.

Order Confirmation:

Upon successful order placement, customers will receive a detailed order confirmation Email or WhatsApp message containing comprehensive purchase details. Customers are expected to promptly review the order confirmation and notify Suti of any discrepancies or concerns.

Order Cancellation:

Orders can only be canceled prior to dispatch. In the event of prepayment, a full refund will be issued to the original payment source. But shipping charges will not be refunded. Cancellations must be submitted within four hours of order placement. Customers must promptly contact our dedicated customer service team for cancellations. Please note that changes to orders are not possible once placed.

Pricing and Promotions:

The prices listed on our website at the time of purchase are considered final.

Promotional offers and discounts are subject to specific terms and conditions outlined in the promotion details.

Payment Methods:

Suti accepts various payment methods, including UPI, credit and debit cards, net banking, wallets, and cash on delivery.

  • To minimize the risk of unauthorized access, your credit card/debit card/net banking details will be encrypted.
  • By clicking "Authorize Payment," you confirm that the credit card is yours.
  • Credit cards and debit cards are subject to verification and authorization by the card issuing entity. If the payment is not authorized, we shall not be liable for any delay or failure to deliver, and we will be unable to conclude any contract with you.

Steps to Use Suti Wallet:

  • Browse our collection on our website and add items to your shopping cart.
  • Click on "ORDER NOW."
  • Enter your mobile number and verify it with the OTP (One-Time Password).
  • Loyalty/wallet points will be automatically applied. If you wish to remove them, click on the corresponding option.
  • Select your shipping address for seamless delivery.
  • Proceed to payment selection and complete your order.
  • Receive notifications for each step to ensure a secure and seamless experience.


All purchases are subject to applicable taxes, including GST, duties, cesses, etc., based on the shipping address.

Availability of Products:

All product orders are subject to availability. If an item becomes unavailable after order placement, we reserve the right to provide information on substitute products of the same or higher quality and value. Customers may choose to substitute the out-of-stock item with a similar product, await restocking, or receive a refund.

Order Processing Time:

  • Orders are typically processed within 1-2 business days following payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Order Processing Refusal:

We retain the authority to withdraw any product from our website at any time and to modify or eliminate any material or content therein. Extraordinary circumstances may necessitate the refusal of order processing after the Order Confirmation is issued.

We shall not be liable to you or any third party for the removal of any product, the alteration or removal of any material or content, or the refusal to process an order.

Tracking Orders:

  • Upon dispatch, customers will receive a shipping confirmation with tracking information via WhatsApp/SMS/Email.
  • Customers can use the provided tracking number to track their orders on our website or the carrier's platform.

Shipping Methods:

We offer standard shipping with an estimated delivery time of 5-7 business days. Presently, our shipping services are limited to locations within India.

Additional Charges for Shipping:

The shipping charges for orders valued below 2999 INR will be 100 INR. If the order value is above 2999 INR, shipping is free in the domestic region or area. However, international shipping charges will be calculated at the checkout only.

Address Accuracy:

Ensure the accuracy and completeness of your shipping address. Suti assumes no liability for orders dispatched to incorrect or incomplete addresses provided by customers.

Delays and Exceptions:

  • While we endeavor to adhere to delivery timelines, factors such as inclement weather, natural calamities, or carrier delays may impact timely delivery. 
  • If we are unable to comply with the delivery date, we will inform you and make concerted efforts to rectify the situation. 
  • Delivery is considered complete once you or a third party acquires physical possession of the goods, evidenced by signing the receipt at the delivery address.

Lost or Stolen Packages:

Suti bears no responsibility for packages deemed lost or stolen after carrier confirmation of delivery. Customers should ensure the availability of a recipient or designate a secure delivery location.

Returns Due to Non-Delivery:

In the event of a package being returned due to non-delivery (e.g., incorrect address), customers assume responsibility for additional shipping costs incurred for reshipment.

It is imperative for both Suti and its customers to adhere strictly to these policies to ensure a seamless shopping experience. Any deviations may result in consequences outlined in our terms of service.

Suti reserves the right to amend or terminate this policy at our discretion, with due notification provided to affected parties. Any disputes arising from the interpretation or execution of these terms shall be resolved through arbitration in accordance with the laws applicable in the jurisdiction of Suti's headquarters.

For inquiries or issues, contact us via WhatsApp at +91-7230004341, or email us at care@sutionline.com. Our team operates from Monday to Saturday, 9:30 AM to 6:30 PM, and is prepared to offer support and guidance.