Shipping Policy

Domestic Orders

We aim to dispatch orders within 1-2 working days. However, new arrivals may take 2 working days to dispatch. COD orders will be dispatched only after customer confirmation. COD orders are allowed only on orders priced at or above 1499 INR.

The typical delivery time for domestic orders is 5-7 working days. Once your order is dispatched, tracking information will be sent via email or WhatsApp. In exceptional cases, our support team will inform you, or you can contact us at care@sutionline.com.

International Orders

For international orders, we dispatch within 1-2 working days, with new arrivals taking 2-3 working days to dispatch. Delivery usually takes 10-15 working days. Tracking information will be sent via email or phone once the order is dispatched. All customs and duties for international orders will be borne by the customer.

Sometimes, international shipments may face delays due to the pandemic, other war situations, or anything beyond our control. We are working diligently to minimize these delays and appreciate your patience. We only accept prepaid orders and we do not accept COD offers on international orders.

General Information

Domestic shipping within India costs up to INR 250, regardless of the number of items, and is free on purchases above INR 2,999. International shipping charges are calculated during checkout based on the order value and dimensions.

We partner with reputed courier services to ensure that your products are delivered in the best condition and as quickly as possible. For specific queries, please contact us at care@sutionline.com or WhatsApp us at +91-8433562869.

Address changes are accepted only if the order has not been shipped. Please email us within 2 hours of placing the order at care@sutionline.com for modifications. If orders are delayed beyond 2 weeks of the estimated delivery time due to unforeseen reasons, we will inform you and provide options to proceed with your order.

We strive to deliver your products in the quickest time possible, ensuring they reach you in the best condition.